Project Manager

Ottawa , Ontario
Project Manager
03-08-2017
Ottawa
Depends on Experience

FirstOnSite Restoration has immediate opening for a Project Manager in our Ottawa branch.

FirstOnSite Restoration is the largest independent disaster restoration company in Canada. We provide unsurpassed emergency response, restoration and reconstruction services to the insurance industry, residential, commercial and industrial customers. With coast-to-coast coverage and 24/7 emergency service, we offer a wide range of services that remediate conditions caused by fires, floods, winds, mould, environmental hazards, accidents and other casualties at any type of facility.

Do you have what it takes to be part of the FirstOnSite team? We look for the following key attributes in our team members:

  • Customer Focus
  • Dependability
  • Productivity
  • Quality

Why choose to be part of the FirstOnSite team?

  • Exceptional extended health plan including medical, dental and vision.
  • Employee Assistance Program
  • Paid time off
  • Educational assistance, professional development, and internal growth opportunities
  • Opportunity for National career movement

POSITION SUMMARY:

The Project Manager (PM) is responsible for developing a definition of the project, in conjunction with the Property Owner, Adjuster, or Insurance Company. The PM ensures that the project is delivered on time and to the required quality standard (within agreed specifications).

Focus is on scoping and estimating the work required to restore properties to their pre-disaster state; prepares detailed specifications and submits quote for the work to be performed; directly interacts with clients to develop applicable solutions and close the sale; generates new leads through relationships with adjusters and property managers; delivers exceptional customer service to insurance stakeholders, homeowners, and property managers.

The PM will implement FirstOnSite Standard Operating Procedures (FOS SOP) pertaining to emergency calls and water remediation.

The PM is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard and recording psychrometric readings.

RESPONSIBILITIES:

Revenue Growth/Sales:

  • Initial customer contact within 30 minutes of receiving assignment and first customer visit within 24 hours of receiving the assignment.
  • Emergency Estimate Timeline as per FOS SOP (5 days) or KPI of customer.
  • Rebuild Emergency Timeline as per FOS SOP (10 days) or KPI of customer.
  • Emergency Work Authorization signed and deductible collected before work commences.
  • Employee Engagement/Leadership.
  • Build, lead and deploy the best quality team to achieving the objectives of our corporate strategic plan.
  • Ensure that the company health and safety policies and procedures are followed for all FOS personnel and sub-contractors, including all branch personnel are up to date with all health and safety procedures and training and participates/conducts tail gate meetings relating to health and safety and work procedures when on site.
  • Develop a performance culture through a robust performance management process with all employees having regular feedback and specific development plans.
  • Develop a culture of ‘employer of choice’ to attract, retain and motivate the best quality team.

Cost Efficiency/Operations:

  • Focuses his team’s efforts to teach, improve, and practice mitigation techniques.
  • Responsible for accurate job costing and estimation and ensuring project job costs are within target margins.

Customer Service Excellence:

  • Educates the client filling the claimant in on i) the process of repair   ii)  timing of service delivery  and iii) what the client can expect from FirstOnSite in the process.
  • Manages all aspects of water claims i.e. mitigation, equipment selection, equipment staging, psychrometrics and reports consistent with the IICRC S-500 model.
  • Learns and practices the FOS SOP for:
    • Water Remediation
    • Mould
    • Asbestos
  • Monitors customer satisfaction throughout the Emergency Phase.
  • Ensure project requirements are being fulfilled and deadlines and milestones are achieved.
  • Inspect progress and work quality throughout the Emergency Phase.
  • Develop and maintain strong relationships and act as a prime liaison with policy holders, and adjustors).
  • Maximize customer satisfaction.
  • Ensure collective and individual expectations are met.
  • Facilitate prompt and quality service.
  • Resolve disputes and complaints, where possible.

QUALIFICATIONS:

Experience and Education:

  • Minimum 5 years’ experience in the restoration/emergency industry.
  • Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages.
  • Knowledge of building codes and electrical, or plumbing, or mechanical and related codes.
  • Knowledge of the laws and ordinances regulating building construction.
  • Strong communication and sales skills, both written and verbal.
  • Computer skills required – effectively use Word, Excel, Outlook, Claimtrak and Xactimate..
  • Accounting skills – basic understanding of invoicing, billing and general math skills.
  • Ability to work as part of a team and demonstrated commitment to customer service excellence.
  • University degree or college diploma in business, engineering, or construction management preferred; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
  • Formal training in a related field.

DesiredTechnical Qualifications:

  • Water Remediation Technician (WRT) certification.
  • Fire and Smoke Restoration Technician certification (FSRT).
  • Odor Control Technician certification (OCT).
  • Proficiency with biological Technology.
  • Certification in mould remediation an asset but will train.

Additional requirements:

  • Excellent leadership and entrepreneurial skills.
  • Analytical, detail oriented, hands on, and a team player.
  • Customer service orientation with the ability to deal with customers under stressful situations.
  • Skilled at management of multiple projects, opportunity analysis and decision-making.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, FirstOnSite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

We would like to thank you in advance for your application; however only those selected will be contacted.